We enjoyed our Liverpool city break knowing the we had a comfortable friendly hotel to come back to each evening. The food and staff couldn't be faulted. Our only hiccup was the room (Number 9) was incedibly hot although there was a fan provided because of the noise from the kitchen extractor fan we couldn't leave the window open. Also there was a drip from the toilet cistern. Otherwise well done we felt we had quality and value for money.

We have always found the amenities at the hotel very good and the staff very pleasant and helpful. We like the nice touches such as the butter not being in plastic containers, and all the meals very good. We thought some tissues in the bedroom would have been very welcome and a cotton sheet between us and the duvet more than desirable

When I booked our room on the internet I had ocassion to ring on Wednesday, Thursday and Friday to book a table for 4 then 6 and finally 7. Each time I rang I requested if it was possible to have access to our room as we were travelling direct from Norfolk and would arrive about 12.30 pm and would like to change and wash before our luncheon party. Althiugh access to rooms was not available till 14.00 hours. I also requested each time that we would like a back bedroom and was assured that was already in hand.We arrived at 13.00 hours and was told a room was not available so we had to go into luncheon unwashed and unchanged, About 18.00 hours our guests departed and we asked for our room key and was informed our luggage was already in the room. Our room turned out to be right in the front of the hotel and no luggage had been taken up to the room.We were not best pleased and felt let down by so many staff members.Also the toilet seat would not stay up and slid all over the place when sat on. Not a a good start to our stay. We did not like drinking out of mugs at breakfast time and felt it was not in keeping with the standards of the hotel.

What a find!!! Considering The Riverhill Hotel was situated in the city centre, it felt like I was staying in a beautiful and traditional country hotel. I cannot fault anything with my stay. My room was absolutely gorgeous, almost a suite. The service was fantastic from the bar and restaurant staff to reception. I will definitely be staying at the Riverhill Hotel next time I am in the area!!

Helful staff and very good food

Central location, plenty of parking space, friendly helpful staff

Just a little tired and lots of stairs to upper floors (no lift)

The room was welcoming, spacious and very clean. We were surprised by the extras that we found in the room for the price.All round a very enjoyable stay. Would definately stay there again.

Comfort Excellent cuisine Convenience for own purpose

I would like skimmed milk in my room as an option - I am a diabetic

The bathroom does not live up to 3* Fittings were 1970s and awful Bedroom was fine.

Bedroom had all facilities including trouser press/ironing, hair dryer and electric fan. Usual tea/coffee making and added extra of fruit crisps and choclate biscuits with bottle water. A safe is also available within the room. The meals are of a very high standard especially the dinners. Staff very helpful, pleasant and polite.

Most staff were excellent- friendly and very helpful while being professional. The location was in a nice area and convenient for our visit. The restaurant provided us with a lovely dining experience- elegant with good food and surroundings.

A mouldy piece of orange in a drawer found on arrival- detected from its smell. And the receptionist on duty when we checked out was very cool and spoke to us only when we asked questions, and pushed our bill across the desk to us without a word!

it wasa lovely place to stay also the food was very good.

The room was beautiful, the staff very friendly, the service in the restaurant and bar superb. And the food ... divine

We could hear every word the person in the next room said and also him snoring!

Friendly staff and good welcome. Room comfortable. Good parking. Good food and good menu in restaurant.

The dinner was excellent. The service was very friendly and helpful. Very quiet and comfortable.

Our bed was only 4'6'' wide. We would prefer bigger.